Refund & Cancellation Policy

1. Fundamental Distinction of Cost Elements

Clients must understand the distinct nature of the expenses involved in digital marketing campaigns:

• A. Agency Professional Service Fees: This covers our specialized labor, strategic consulting, audience research, creative design (reels, graphics, carousels), copywriting, campaign setup, daily optimization, and reporting.
• B. Advertising / Media Spend: This represents the actual advertising budget paid directly to or charged by third-party advertising networks (such as Meta Ads or Google Ads) for displaying ads to users.
• C. Third-Party Software & Asset Costs: This includes specialized third-party software subscriptions, stock asset licenses, or specialized web domains purchased specifically for client projects upon prior approval.

2. Non-Refundability of Advertising Media Spend

Important Notice: Funds spent on third-party advertising platforms (including Meta Platforms, Google LLC, and associated advertising exchanges) are delivered in real time to auction inventory.

Once an advertising budget has been deployed and consumed by a third-party advertising network, such funds are entirely non-refundable by Imax Media under any circumstances. Imax Media does not hold or retain advertising budget funds; they are charged directly by the respective platforms.

3. Cancellation Policy & Procedure

We believe in honest, flexible business relationships without lock-in traps. You may cancel ongoing monthly services according to the following procedure:

• Notice Requirement: You must submit a written cancellation request via email to imaxmedia@gmail.com at least 14 days prior to your next scheduled billing cycle date.
• Active Campaigns During Notice: During the 14-day notice window, Imax Media will continue managing active campaigns or gracefully conclude operations as agreed with the Client.
• Asset Handover: Upon conclusion of the notice period and receipt of all pending dues, Imax Media will transfer all completed creative deliverables and campaign reports to the Client.

4. Refund Eligibility for Agency Service Fees

Refunds for agency service fees are handled under the following specific circumstances:

• Before Work Commences: If a Client pays for a service package or project and requests cancellation in writing within 48 hours of payment, and before Imax Media has initiated strategy development, creative production, or account setup, the Client is eligible for a full refund minus any applicable payment gateway processing fees.
• After Work Has Commenced: Once research, strategy sessions, creative scripting, design production, or campaign architecture have begun, service fees paid are non-refundable. This is because agency work represents non-recoverable dedicated labor and time invested by our specialists.
• Uncompleted Milestones: For fixed-deliverable custom projects with documented multi-phase milestones, if Imax Media fails to deliver an agreed milestone due to agency fault, the prorated fee corresponding to the uncompleted milestone will be refunded.

5. No Refunds for Campaign Performance or Algorithmic Changes

Digital marketing outcomes depend on external factors beyond the agency's direct control, including product demand, brand pricing, competition, customer reviews, website conversion rates, and third-party algorithmic auctions.

Refunds are never granted on the basis of perceived dissatisfaction with advertising volume, reach, leads, or sales figures. Imax Media provides transparent reporting showing all performed actions, creatives delivered, and ad platform metrics.

6. Processing of Approved Refunds

If a refund is approved in writing by Imax Media management:

• The refund will be processed within 7 to 10 business days.
• Refunds will be credited through the original payment method (Bank Transfer / UPI / Card) used during the initial transaction.
• A written confirmation with the transaction reference number will be sent to the Client's registered email address.

7. Contact for Cancellation or Billing Inquiries

For all billing queries, invoice clarifications, or cancellation requests, please contact our billing desk directly: